AI, Data Analytics & Customer Insights: Shifting from Methodology to Business Value in CX
2:13
YouTubeCX Network
AI, Data Analytics & Customer Insights: Shifting from Methodology to Business Value in CX
In today’s customer experience (CX) landscape, AI and advanced data analytics are no longer just behind-the-scenes methodologies—they’ve become the currency of business value. CX leaders and customer insights professionals are navigating a world where stakeholders are more educated about methodologies than ever before, demanding not just ...
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